Refund Policy

Last updated: August 2026

1. Setup Fee ($700)

The initial setup fee is non-refundable, except where thehivee fails to launch Client's campaign within 5 business days of receiving all required information and access (see our Launch Guarantee in the Terms and Conditions). In that case, the setup fee will be refunded in full upon request.

2. Milestone Payment ($1,000)

This payment becomes due only once 10 qualified leads have been generated, and is not refundable once due, as it reflects results already delivered.

3. Monthly Management Fee ($1,700/month)

Our monthly management fee is not covered by a cash-back refund policy. Instead, Client's risk is protected through our Qualified Lead Guarantee: if 10 qualified leads are not achieved within 45 days of launch (at a minimum $2,000/month ad spend), thehivee continues managing the campaign without charging any additional management fee until the target is met, for as long as it takes.

4. Advertising Spend

Advertising spend is billed directly by Google to the Client and is not paid to or refundable by thehivee. Any concerns about Google Ads billing should be directed to Google Ads support.

5. No Minimum Commitment

Because there is no minimum contract term, Client may cancel the ongoing monthly engagement at any time with 30 days' written notice, avoiding future charges beyond the notice period. See our Terms and Conditions for full details.

6. How to Request a Refund

Where a refund applies under this policy (see Section 1), please contact us at enquiry@thehivee.co with your details and the reason for your request. We aim to process valid refund requests within 14 days.

7. Questions

For any questions about this Refund Policy, contact enquiry@thehivee.co.